Effective Date: 09/23/2026
FTM Heating and Cooling (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://www.ftmheatingandcoolingservices.com or interact with our services.
Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Business information
- Payment-related information (processed by third-party providers)
- Any information submitted through contact forms, booking forms, or service inquiries
We may also automatically collect non-personal information such as:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
- Referring URLs
How We Use Your Information
We may use collected information to:
- Respond to inquiries and provide services
- Process requests, bookings, or transactions
- Communicate updates, confirmations, or promotional messages
- Improve website performance and user experience
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell your personal information.
Payments and Transactions
If payments are accepted through the website, transactions are processed securely through third-party payment processors. We do not store or have direct access to your full payment information.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and usage
- Support marketing and advertising efforts
You may disable cookies through your browser settings, but some website features may not function properly.
Third-Party Services
We may use third-party tools and platforms such as:
- Analytics providers
- Payment processors
- Email or SMS communication services
- Scheduling or booking platforms
These providers only receive information necessary to perform their services and are required to protect your data.
Email and SMS Communications
By submitting your contact information, you agree that we may contact you via email, phone, or text message regarding services, updates, or promotions. You may opt out of marketing communications at any time.
Data Retention
We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, or resolve disputes.
Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction or deletion
- Opt out of certain data uses
California Residents (CCPA)
California residents may request information regarding data collection and request deletion of personal information as permitted by law.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted with an updated effective date.
Contact Information
For questions regarding this Privacy Policy, please contact:
FTM Heating and Cooling
Phone: (971) 447-7875
Address: Gresham, OR 97030
